Refund policy

At Direct Film Prints, we are committed to providing high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

Returns

Eligibility:

  • Items must be returned within 14 days of receipt.
  • Items must be unused, unwashed, and in their original condition.
  • Custom items, including custom-printed T-shirts and gang sheets, are not eligible for return unless there is a defect or error on our part.

Process:

  1. Contact us at 765-346-6776 or justindrake142@yahoo.com to initiate the return process.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. We will provide you with a return authorization and instructions on how to return your item(s).

Refunds

Eligibility:

  • Refunds are issued for items that are defective, damaged, or incorrect due to our error.
  • Refunds will not be issued for custom items unless there is a defect or error on our part.

Process:

  1. Once we receive your returned item(s), we will inspect them to ensure they meet our return criteria.
  2. If your return is approved, we will process your refund within 7 business days.
  3. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you need to exchange an item for a different size or color, please contact us at 765-346-6776 or justindrake142@yahoo.com. We will guide you through the exchange process.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • If the return is due to our error, we will cover the return shipping costs.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Phone: 765-346-6776
Email: justindrake142@yahoo.com
Address: 2065 Indiana 252, Martinsville, IN 46151, United States

Thank you for choosing Direct Film Prints. We value your business and are here to ensure your satisfaction with every order.