FAQ
Welcome to our FAQ section! Here, you will find answers to some of the most common questions about our services at Direct Film Prints.
What is DTF Printing?
DTF (Direct-to-Film) printing is a process where designs are printed onto a special film and then transferred onto fabric using a heat press. This method provides vibrant, long-lasting prints suitable for various applications, including custom apparel and promotional items.
What are DTF Gang Sheets?
DTF gang sheets allow multiple designs to be printed on a single sheet of film. This is a cost-effective solution for bulk orders and large projects, as it maximizes the use of the printing area and reduces waste.
How do I place an order?
You can place an order by contacting us via phone at 765-346-6776, emailing us at heyprintdudes@gmail.com. We also have an online order form available on our website for your convenience.
What file formats do you accept for designs?
We accept a variety of file formats, including PNG, JPEG, PDF, and AI. For the best results, please ensure your files are high-resolution (300 DPI) and have a transparent background if applicable.
What is the turnaround time for orders?
Turnaround times can vary depending on the size and complexity of your order. Typically, most orders are completed within 3-5 business days. For larger or more complex projects, please contact us for a more accurate estimate.
Do you offer shipping?
Yes, we offer shipping to customers both locally and nationwide. Shipping fees and delivery times will vary based on the destination and the size of the order. Please contact us for more details on shipping options and costs.
Can I request a sample before placing a large order?
Absolutely! We understand the importance of seeing the quality of our work firsthand. Please contact us to discuss your sample request, and we'll be happy to accommodate.
What is your return policy?
Customer satisfaction is our top priority. If there is an issue with your order, please contact us within 7 days of receiving your items. We will work with you to resolve any problems, whether it involves reprinting the order or providing a refund.
How can I get in touch with you?
You can reach us by phone at 765-346-6776, by email at justindrake142@yahoo.com, or visit us at our location: 2065 Indiana 252, Martinsville, IN 46151, United States. Our business hours are Monday to Friday, 9:00 AM - 6:00 PM, and Saturday, 10:00 AM - 4:00 PM.
If you have any other questions not covered here, please feel free to contact us. We're here to help!